“Quality is not an act, it is a habit.” – Aristotle, Greek philosopher
At DIS-TRAN, we pride ourselves on our forward-looking and industry-leading selection of innovative products and services, but we also always remember the real foundation of our success: service quality.
“Your service sells your product,” one customer recently told us. “The service was exceptional, went beyond my expectations. Just made my life easier," said another.
And we’re always aiming to do better. To that end, we just implemented updates to our QC process. “We've developed new receiving and shipping procedures to ensure that everything being received and that is being shipped meet the job requirements for the customer,” says Tom Malo, DIS-TRAN's quality assurance manager. “Those procedures have gone in place in last six weeks, and they were developed to ensure the repeatability and consistency of the right materials always being loaded for the right job.”
This careful, multi-stage process allows our team to validate that all work meets both DIS-TRAN’s internal standards, as well as any applicable external (e.g., American Welding Society) standards, throughout our process.
That said, no system is perfect; and we employ a comprehensive non-conformance tracking, resolution, and improvement system to identify issues in detail, trace the root cause, and develop/implement appropriate corrective action(s).
Communication is key to this effort. As part of this tracking system, we hold regular inter-departmental meetings to review closed projects. “I’m sitting in that meeting every month,” says Tom, “along with all of the project, shop, engineering, purchasing, and design managers. The communication between the departments is excellent at DIS-TRAN.”
He continues, “We’re always working on our procedures to ensure that everything meets customer requirements and that we have a very high accuracy.”